Centrelink Access Point

Open Tuesday & Thursday 10 to 2pm

At a Department of Human Services Access Point you can:

  • use our computer to access my.gov.au and other government programs and services and to
    search for jobs
  • use the telephone to access the department’s self service options or speak to us
  • access free Wi-Fi 24/7 to connect to government services. No password required
  • scan, print, fax and photocopy documents
  • have your confirmation of identity documents certified

There are no Department of Human Services staff at Access Points. If you need more help, use the telephone provided to call us directly.

Self service
You can use your myGov account to access your Centrelink, Medicare and Child Support online accounts. Go to my.gov.au
You can also access our services through the Express Plus mobile apps.
For more information go to humanservices.gov.au/selfservice

Centrelink phone self service

  • Phone self service 136 240
  • To report your income and changes to your circumstances 133 276

How to contact us
Go to humanservices.gov.au for more information about payments and services or call the listed ‘13’ or ‘1800’number most relevant to your situation.
ABSTUDY FreecallTM 1800 132 317
Assistance for Isolated Children 132 318
BasicsCard balance enquiry FreecallTM 1800 057 111
Centrelink debt repayment FreecallTM 1800 076 072
Child Support 131 272
Disability, Sickness and Carers 132 717
Families 136 150
Farmers and their partners 132 316
Financial Information Service 132 300
For information in other languages:
• Centrelink 131 202
• Medicare and Child Support 131 450
Grandparent Advisers FreecallTM 1800 245 965
Income Management and BasicsCard FreecallTM 1800 132 594
Indigenous Call Centre FreecallTM 1800 136 380
Indigenous debt repayment FreecallTM 1800 138 193
Job seekers 132 850
Low Income Health Care Card 132 490
Medicare 132 011
Medicare Aboriginal and Torres Strait Islander Access Line FreecallTM 1800 556 955
National Redress Scheme FreecallTM 1800 737 377
Older Australians 132 300
Students and trainees 132 490
TTY* enquiries FreecallTM 1800 810 586
Complaints and feedback FreecallTM 1800 132 468